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Managed IT services & project mode

Your IT, managed. With or without an in-house IT team.

No IT department? We become yours. An IT team already in place? We reinforce it, or take on the projects it has no time to run. A formula for every situation.

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Three ways to work together

FORMULA 01

Fully managed IT services: we are your IT department

For companies without an IT team. We manage everything: workstations, servers, network, backups, security, suppliers. Your teams call 01 83 99 12 34, and a technician who knows your environment answers.

  • Reactive support: we respond when things break, remotely (Splashtop remote support session) or on site
  • Preventive: regular health checks, security updates, renewals anticipated ahead of time
  • A dedicated contact who knows your history, not an anonymous call centre
FORMULA 02

Co-managed IT: we reinforce your IT team

You have one or more IT staff? Excellent: we do not replace them, we multiply them. Your team keeps the lead; we bring day-to-day reinforcement, cover during absences, and the specialist expertise (virtualisation, security, storage) that a two-person department cannot cover on its own.

FORMULA 03

Project mode: one goal, a beginning, an end

Server migration, VMware to Proxmox, office relocation, network redesign, Copilot rollout, compliance work, disaster recovery: some undertakings simply do not fit into a support contract.

We run them in project mode: scoping, schedule, milestones, acceptance testing, knowledge transfer. Whether you have an IT department (we work with it) or not (we carry everything, from the specifications to go-live).

A well-run project can be recognised by one thing: at the end, everyone knows what was done, why, and how it is maintained.

How it works in practice

  1. 1
    Initial audit (free) a review of your systems, your risks, your urgent issues
  2. 2
    A clear proposal scope, commitments, readable pricing, no mystery line items
  3. 3
    Taking over inventory, documentation, monitoring, securing access
  4. 4
    Life of the contract regular follow-up, review meetings with you, guidance on what comes next: we anticipate rather than react

Why Neatem rather than a big national network

  • Your contacts do not change every six months
  • The team is in Croissy-Beaubourg: on site quickly, not “within 72 business hours”
  • From day-to-day support to a 24/7 SOC, from the storage array to the AI server: everything under one roof
  • And we stand behind it: you will know our first names (see the team page)

Questions fréquentes

What size of company do you work with?

From the SMB with no IT staff to the mid-sized company with a structured IT department, plus large accounts on specific scopes. The formulas differ; the standards are the same.

Can we entrust you with just one project, without a managed IT services contract?

Yes. Project mode exists precisely for that. And if you then want us to stay on, we can talk about it.

Do you commit to response times?

Yes, contractually, depending on the chosen formula. And we publish our real figures rather than promises.

What happens to our IT person if we bring you in for co-managed IT?

They gain time and skills. We work for them, not against them: they steer, we execute and we pass on what we know.

A free audit, an honest assessment, your decision.

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